Bizarre error message I cannot resolve or remove

Questions
1

I got an error message when I attemtped to update Nextcloud. So i uninstalled it and reinstalled it and got the same error message:

"The code execution cannot proceed becasue libcrypto-1_1-x64.dll was not found. Reinstalling the program may fix this problem. "

Who could help me sort this out?

Thanks

2

I assume that since the error message is about a .dll that this is on a Windows computer? If so I’m afraid I can’t help but perhaps @liam can?

3

Hey, so this looks to be an issue with your graphics driver as per this post: 3.0.0 do not start on Windows · Issue #2282 · nextcloud/desktop · GitHub

I recommend updating your PC through windows updates and trying to reinstall Nextcloud desktop client7.

If the problem persists, let me know and I’ll try my best to help further.

Thanks

4

I’ve had issues getting the Nextcloud client upo and running on Windows machines (another reason to avoid them). Might it just be a case of needing to download/install the missing DLL? Maybe the windows update will address this.

5

Yes, windows 11. thanks

6

My settings tell me windows is up to date? Windows 11 version 22H2.
& @Graham I’ve not had any previous problems.

7

Can you try the following in order please,

  1. Uninstall Nextcloud desktop client
  2. Restart PC
  3. Install the Windows Visual C+ binaries from this link: https://aka.ms/vs/17/release/vc_redist.x64.exe
  4. Restart PC
  5. Install Nextcloud desktop client

Thanks

8

Unfortunately that doesn’t seemed to have worked based on the Github issue thread, but installing the Windows Visual C++ redistributable seemed to have worked … along with a lot of restarts.

9

I just had another go at removing and reinstalling Nextcloud and it seems to have worked. I installed 3.9.1 & last time it was 3.9.0.
Thanks all for your help. Most reassuring. :grinning:

1 Like
10

Glad you got it working :blush:

1 Like